- When you apply for returning and/or replacing the product, please contact seller first, if issue isn’t addressed, then please contact our customer service center and Starshow will offer warm-hearted service to you.
- Please make sure that the replaced and returned product package stays the same as it was initially sold. In case of any gifts, please return the gifts together with the product.
- If you only send back partial products within the kit, we cannot handle the return service until you send the remaining products back.
- If you asked for an invoice when purchasing the product, please return the invoice together with the product back. In case of loss the invoice, we may not conduct the return service.
- All the products to be returned must be properly packaged (including filling materials and an outer box or outer bag), and you may use the packaging materials used by the seller during the delivery. Meanwhile, please input enough filling materials in the parcel so as to avoid the collision or scattering of small items in the parcel.
Refund and freight charge back policy:
- If the return/replacement is due to reasons which are the responsibility of the seller (such as wrong delivery and product quality problem, etc.), Starshow will bear the freight charge. If the return/replacement is due to customer’s own reasons (such as customer’s dislike or unfit size), the customer will bear the freight charge on his/her own.
- The time limit for handling the refund is within 3 working days from the date of receipt of the returned product from the customer (the date of signing for the returned package), and then the refund will be transferred to the specific account you paid for the order in Starshow.