FAQ

Most frequent questions and answers

Our Wig Size is Medium which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside.If you have special needs, just feel free to contact us. We can customize it for you as well.

We don’t accept PO¬†Box¬†(including¬†FPO¬†or APO)¬†as the shipping address, because the Shipping¬†Express¬†(DHL /FedEx /UPS)¬†can’t deliver and we only accept the physical address as shipping address.

Custom duties depend on your country custom policy. We usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.

We are very pleased to offer the wholesale price for you. Please send email to starshowhair@gmail.com WhatsApp: +86182

There is no MOQ. We support you to order a piece or two to start your new business or to do a hair test before your larger order.

We do drop shipping. We can ship the packages directly to your customers, and can do label for you for free. You can also talk with our sale representative for more details.

Yes, we do. You can contact us after you place the order if you need.

If you paid with Paypal, it would take 1-3 working days to return to your Paypal account. If you paid with the bank card or Klarna , it would take 3-5 working days to return to your bank card or Klarna . As for the specific time, it is based on your bank.

Yes, all the orders will be sent gifts randomly, normally you may receive 2-3 free gifts. Because the package has weight limited, in order not, to cause the extra shipping fee to you, hope you can understand. If you have other special needs, please note it while you placed the order.

1.Gently detangle with your hands by some conditioner or morocco oil before washing the wig (please do not use any water during this process).

2.Please use moisturizing shampoo to wash the wig twice, when performing the shampoo do not approach hair abrasively, dip hair in/out while adding shampoo directly to hair from the bottom. (please use tap cold water only)

3.Rinse shampoo thoroughly (Water should appear clear after rinsing.) and a finger comb the conditioner onto the wig to give it even distribution. Leave the wig in conditioner for 10-15 minutes.

4.Rinse the conditioner off the wig with cool water. Water should appear clear after rinsing. Using a clean towel, to blot the wig dries.

5.Allow the wig to air dries in a cool, dry environment. Never wear your wig wet.

6.Apply some morocco oil and elastin to keep the hair soft and manageable.

1.Hair has to be washed and conditioned at least twice a week. Let your hair dry naturally after washing, and avoid direct exposure to sun.

2.If hair has to be put in a ponytail, do not use a rubber band, use a soft fabric or satin hair scrunchie to avoid tangling and dryness.

3.When using hot tools, we suggest temperatures under 300F degrees for colored hair, and under 360F degrees for natural colored hair to avoid dryness. Do not leave any hot tools on the hair for no more than 30 seconds. Once done styling your hair, clean your hot tools.

4.Place your wig on a wig stand or mannequin head when not wearing your wig.

We suggest use sulfate and paraben free shampoo that has a low PH for regular shampoo. Such as Garnier Fruitis, Pantene, Organic or Jone Frieda. Most lotion based conditioners work best in the hair, especially curly, apply from roots to ends while hair is wet. Such as Dove Intensive Repair conditioner, One only Argan Oil moisture repair conditioner and oil treatment, Miracle 7 leave-in conditioner.

It’s not recommended because it might would cause tangling if not taken care of properly. If your hair is sewn in, wear a satin bonnet. This will help prevent the tangling.

The best way to store your wig is on a Wire Wig Stand or Wig Perch Wig Stand. This will keep your wig fresher and maintain its style between wearings. Keep your wig in a clean place, away from dust, sources of high heat, and excessive humidity. Never enclose in a box or plastic bag (except while traveling.)

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